Joyce becomes convinced that new guest Mrs Simmonds is the hotel assessor, but her attempts to impress do not start smoothly when Mrs Simmonds witnesses Joyce evicting a furious Kenneth from his salon for late payment of rent. The hotel is also playing host to underworld figures Lennie and Neville, who gave Donald a hard time when he was in prison. Mick tells his family that all of the sunbed shops Mel left them have been destroyed by fire, and an angry Madge attacks him, before being denounced in turn by Michael. Can the family set aside their differences?
