Partners James Reay and Simon Dooley run the one-star Winterbourne Hotel and Theatre Showbar in Blackpool. For well-heeled couple Dominic and Stephanie a trip to low-budget Blackpool is uncharted territory, but they take it in their stride and even go along with with the nightly cabaret show.
Ian Lambert and Ali Imiolek are relieved to be able to let their hair down, and it seems there's a clean sweep of happy campers. But Andrea and Nick's feedback is enough to send James storming out of the room in a fit of rage.