Every day half a million commuters pour into London on British Rail trains and every day something goes wrong - trains run late and passengers crush into ancient carriages. "Operating difficulties", staff shortages, leaves on the line, even the wrong kind of snow count among the excuses. This film spends a week behind the scenes with Network SouthEast, the busiest railway in the world, to discover what lies behind the commuters' misery. "You'd think we make their trains late on purpose the way they talk to us," says one weary BR manager as he tells of the abuse he faces.
